Does Juicy Goosey work with WhatsApp Business?

Yes. We connect via the Meta Cloud API directly, or through BSPs if you already use one. Inbound and outbound messages, voice notes, images and documents sync to the matching CRM contact in real time.

Can I use my existing WhatsApp Business number?

Yes. You can port an existing WhatsApp Business number into the Cloud API, or get a new one through us. Most migrations take about a day end to end including Meta's verification.

Do I need a BSP like Twilio or 360dialog?

No. We integrate directly with the Meta Cloud API so you can start without a BSP. If you already have one (360dialog, Twilio, MessageBird, Gupshup), we can connect through them instead. Your choice.

How are templates approved?

Template approval happens in Meta Business Manager. We surface submission status inside the CRM and alert you when Meta approves or rejects a template. Approved templates become sendable immediately.

What is the 24-hour window?

WhatsApp's customer care rule: after a customer messages you, you have 24 hours to reply with a session message (free-form). After that, you must use an approved template. Our compose UI enforces this with clear warnings so you do not accidentally try a session message outside the window.

Can multiple team members reply from one number?

Yes. The Meta Cloud API supports multi-agent inboxes. Juicy Goosey ships a team inbox where you can assign conversations by language, owner, shift or round-robin. No more passing the phone around.

Integration: WhatsApp

A CRM That Syncs With WhatsApp Business

Juicy Goosey connects to WhatsApp Business via the Meta Cloud API. Inbound and outbound messages log to CRM contacts in real time. Send template messages, reply inside the 24-hour window, run automation sequences, store voice notes and images against the deal, all in the CRM.

Connect WhatsApp How It Works

How The WhatsApp Integration Works

Four steps. About 10 minutes once Meta verification clears.

Step	What Happens
1. Connect	Meta Business Manager plus WhatsApp Business Account.
2. Pick number	New WhatsApp number or port an existing one.
3. Approve templates	Meta-approved templates for outbound outside the 24h window.
4. Done	Every WhatsApp conversation threads on the contact record.

What You Get

Seven features once WhatsApp is connected.

Every Message Threaded

Text, voice notes, images, documents, all timestamped on the contact.

Send Templates From the CRM

Appointment confirmation, follow-up, review request, all approved.

Inbound Chat → Auto-Create Contact

First-time number turns into a CRM record automatically.

Pipeline Change → Template Fires

Deal moves to Proposal, WhatsApp template goes out.

Voice Note Transcription

Optional, searchable, stored on the contact.

24-Hour Window Awareness

UI warns you when you need a template vs a session message.

Opt-In Tracking

Which contacts gave WhatsApp opt-in, logged and timestamped.

Workflows This Unlocks

Appointment Reminder

24h and 1h before, template-compliant outside the care window.

Post-Service Review Request

Review link delivered to the channel people actually check.

Follow-Up on Unanswered Lead

3-day nudge via WhatsApp if the contact never got back to you.

Customer Care Live Chat

Team inbox, assign by language, owner or shift.

Wholesale Order Confirmation

Send PO as a PDF document via WhatsApp, logged to the contact.

WhatsApp vs SMS: When To Use Which

Run both via the CRM. Contact card shows which channels they prefer, automations pick the right one.

Scenario	WhatsApp	SMS
International customers	Yes	Expensive
Rich media (image, PDF, voice note)	Yes	No
Template messages outside a session	Yes	Yes
Cost per message	Usually cheaper	Varies
Deliverability	High	High
Customer preference (LatAm, SEA, Europe)	Strong	Weaker
Customer preference (US, Canada)	Growing	Dominant still

Built On Meta Cloud API, BSP-Friendly

Cloud API native integration, no BSP required to start
If you already use a BSP (360dialog, Twilio, MessageBird, Gupshup), we can connect through them
Keep your existing WhatsApp Business number

Compliance and Opt-In

Template Approval

Handled inside Meta Business Manager. We surface status in the CRM.

Opt-In Logged Per Contact

Timestamp and source captured automatically.

24-Hour Window Enforced

UI stops you from sending a session message outside the window.

Template Version History

Versioned when Meta re-approves them, rollback if a version fails.

Frequently Asked Questions

Sister Channel

Connect WhatsApp In 10 Minutes.

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